Navigating Dissatisfaction: Steps to Take When Unhappy With Your Beauty Service

Customer satisfaction is crucial. When you come to a nail salon or spa, you expect attentive service, skilled professionals, and results that align with your expectations. However, sometimes things may not go as planned.

At Amour Nails & Spa in Wilmington, our focus is on making sure things are handled correctly. If you are not fully satisfied with your experience, we encourage you to share your concerns, and we make it a priority to resolve them. Here’s what you should do if your service did not meet your expectations.

Your Satisfaction is Our Priority

We recognize that every client has unique preferences and goals. With this in mind, we listen carefully to your feedback and aim to resolve issues efficiently.

Your experience is important. If something seems off, we appreciate the chance to address it.

Step 1: Notify Us Within 10 Days of Your Appointment

If you are unhappy with your nails, let us know within 10 days of your visit. This period helps us review the service while details are still current and offers the chance to correct issues while your nails are in a condition we can assess.

Reaching out quickly allows us to assist more effectively. Delaying makes it harder to understand and fix the problem.

Why the 10-day window matters:

• Your nails reflect the original service, so we can evaluate accurately
• Corrections are more manageable within this time
• Prompt feedback signals genuine concern about your experience

Don’t wait if you’re dissatisfied. It’s always better to let us know right away.

Step 2: We Will Assess and Provide a Solution

After you contact us, we will review your situation and suggest a touch-up, correction, or redo as needed. There is no extra cost for any adjustments related to our service.

Our process:

• Hear your concerns in detail
• Examine what occurred
• Decide on the best fix (adjustment or redo)
• Arrange a time that works for you
• Ensure you are satisfied after the correction

We take responsibility for making sure you leave happy, whether it involves a minor fix or a full redo.

Step 3: Connect With Us Directly or Speak With a Manager

You are welcome to call our salon or speak to a manager in person. We are ready to listen and will work quickly to resolve the issue.

Contact options:

• Call us
• Visit in person and request a manager
• Clearly describe your situation and expectations
• We’ll find a solution together

Your input helps us address concerns more directly and efficiently.

Tips for a Successful Visit

To maximize your satisfaction:

During your service:

• Share your preferences clearly
• Ask questions if you are unsure
• Speak up if anything feels off during your appointment
• Take a final look at your nails before leaving

After your service:

• Follow care instructions closely
• Avoid activities that could damage your nails
• Notify us within 10 days if issues arise
• Clearly communicate what you expected

Direct communication helps avoid most problems by setting clear expectations upfront.

We’re Here to Assist

Your happiness is important. If any aspect of your service is not as expected, we are committed to making things right. Don’t hesitate to reach out if you are dissatisfied.

📞 Call to book: (910) 790-3773
📍 Location: 5120 College Rd #119, Wilmington, NC 28412

You can always expect reliable service and support from Amour Nails & Spa.